Return policy
Effective Date: October 3, 2024
At Epic Foods (Pty) Ltd, we strive to provide high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help. Below is our return policy, outlining the conditions under which you may return items purchased from our website.
1. Eligibility for Returns
You may return products purchased from Epic Foods under the following conditions:
Return Period: You have 7 days from the date of delivery to initiate a return.
Condition of Products: Products must be in their original condition—unused, unopened, and in the original packaging, with all accessories and documentation included.
2. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Perishable goods (e.g., food items).
- Products that have been opened or used.
- Items that are not in their original packaging or are damaged.
- Gift cards or personalized products.
3. Return Process
To initiate a return, please follow these steps:
Contact Us: Email us at support@epic.co.za or call (+27) 11 248 0000 within 7 days of receiving your order to notify us of your intention to return a product.
Provide Details: Include your order number, the product(s) you wish to return, and the reason for the return.
Return Instructions: We will respond with instructions on how to return the item. Please do not send the product back until you receive confirmation from us.
Shipping Costs: You are responsible for return shipping costs unless the return is due to a defect or error on our part. In such cases, we will cover the shipping costs.
4. Refund Processing
Once we receive your returned product, we will inspect it and notify you of the approval or rejection of your return. If approved, your refund will be processed according to our Refund Policy, which will be applied to your original payment method.
5. Third-Party Vendor Products
For products sold by third-party vendors on our platform, please refer to the specific return policy set by the vendor. Epic Foods will assist in facilitating communication with the vendor if needed.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, you must return the original item for a refund and place a new order for the desired product.
If you have any questions or need assistance regarding our return policy, please contact us at support@epic.co.za or (+27) 11 248 0000. We appreciate your understanding and are here to help ensure your satisfaction with Epic Foods!
