Privacy Policy

Privacy Policy

Effective Date: October 3, 2024

Welcome to Epic Foods! We are committed to protecting your privacy and ensuring your personal information is handled with care. This Privacy Policy explains how Epic Foods (Pty) Ltd ("Epic Foods", "we", "us", "our") collects, uses, and protects the personal information you provide to us when you visit our website www.epic.co.za or interact with us for any eCommerce purposes.

1. Information We Collect

When you use our website and services, we collect personal information from you that is necessary for the operation of our business and the fulfillment of your orders. This may include:

  • Personal Information: This includes your name, email address, phone number, and physical address, which are required for account creation, delivery, and shipping purposes.

  • Order Information: When you place an order, we collect details such as the items purchased, payment method, and delivery instructions.

  • Payment Information: We use PayFast to process payments securely. Please note that we do not store any personal credit card or payment information on our servers. All payment transactions are handled by PayFast, a trusted and secure third-party payment gateway.

  • Cookies and Tracking Technologies: Our website uses cookies to improve user experience and collect data for analytics, website functionality, and marketing purposes. Cookies help us recognize your device and customize your browsing experience. You can manage cookie preferences through your browser settings.

  • Google Services: We use Google Analytics to track user behavior on our website, Google Maps to assist with address and delivery information, and Google reCAPTCHA to protect against spam and abuse.

2. How We Use Your Information

Epic Foods collects and uses your information for the following purposes:

  • Order Processing and Fulfillment: To process your orders, provide order confirmations, and arrange delivery of your purchased goods.

  • Account Management: To create and manage your user account, provide customer support, and facilitate any returns or exchanges.

  • Marketing and Communications: We may send you promotional materials, updates, and newsletters. You have the option to unsubscribe from these communications at any time.

  • Website Improvement and Analytics: We analyze the usage of our website using cookies and third-party analytics tools to improve the customer experience, optimize functionality, and understand user behavior.

  • Legal and Compliance: To comply with any legal requirements or fulfill contractual obligations.

3. How We Protect Your Information

We take the security of your personal data seriously. All sensitive and personal information you provide is protected using appropriate technical, administrative, and physical security measures. While no data transmission over the internet is 100% secure, we take steps to ensure your data is safeguarded.

Epic Foods does not store or process your payment information directly. All payment transactions are processed securely through PayFast.

4. Sharing Your Information

We value your privacy and do not share your personal information with any third parties, except in the following cases:

  • Service Providers: We may use third-party service providers (such as SMS or email communications) to fulfill certain functions like customer support and order notifications. These providers are only given access to the data necessary to perform their specific services.

  • Legal Requirements: We may disclose your information when required by law or in response to legal processes, such as subpoenas or court orders.

  • Google Services: We may use Google reCAPTCHA to protect our website from spam and Google Analytics to monitor website traffic and usage patterns. Google may collect information in accordance with its privacy policy.

5. Cookies and Third-Party Tools

Cookies are small text files that are stored on your browser when you visit our website. We use cookies to enhance your browsing experience, analyze site traffic, and assist with marketing. You can disable cookies via your browser settings, but some features of the website may not function properly without them.

We use the following third-party tools and services:

  • Google Analytics: To monitor traffic and understand how our site is used.
  • Google reCAPTCHA: To protect our site from spam and abuse.
  • Google Maps: To assist with location services and delivery information.

6. Your Data Rights

You have the right to access, update, or delete your personal information at any time. If you wish to exercise these rights, please contact us using the details provided below. You also have the right to object to certain processing activities or withdraw your consent where applicable.

7. Contact Information

For any inquiries regarding this Privacy Policy or your personal information, please contact us at:

8. Changes to This Privacy Policy

Epic Foods reserves the right to update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.